Privacy Policy

Arbor House | Independent Support Coordination

Last updated: 18 October 2026

At Arbor House, your privacy matters. We understand that sharing personal information requires trust, and we are committed to treating that information with care, respect and confidentiality.

Information We Collect

When you contact Arbor House, we may collect your name, email address, phone number and any information you choose to share about your circumstances or support needs.

If you engage our services, we may also collect relevant NDIS plan details and other information necessary to provide Support Coordination.

How We Use Your Information

Your information is used to respond to enquiries, communicate with you, coordinate supports and provide services.

We do not use your enquiry details for unrelated marketing without appropriate consent.

Sharing Your Information

We do not sell your personal information.

Information may be shared with relevant service providers or other parties where you have authorised us to do so, or where disclosure is required or permitted by law.

Protecting Your Information

We take reasonable steps to keep personal information secure and protect it against unauthorised access, misuse, loss or disclosure.

Accessing or Correcting Your Information

You may contact Arbor House to request access to, or correction of, the personal information we hold about you.

Privacy Concerns

If you have questions or concerns about how your information is handled, please contact us. We will review your concerns and respond appropriately.

Contact Arbor House

Email: hello@arborhouse.com.au
Phone: 0414 017 020
Website: www.arborhouse.com.au